Return Policy

We Make Returns Easy!

We understand that some of the products we offer are unique and stylish. Because of this, we offer a 10 day return period for unused, new items, that are still in their original packaging.

To complete a return, the customer will be responsible for shipping the item back to Evay Cosmetics. Customers may return the merchandise to:

Evay Cosmetics Returns
1465 Albany Avenue
Hartford, CT 06112


To complete a return with Evay, you will need the following items:

  • An RMA number (Return Material Authorization) from customer service
  • Your original packing slip OR invoice
  • The product (unused, new condition, not opened)
  • A valid photo ID


* Certain products are NOT eligible for a return. Customers understand these terms BEFORE purchasing from the Evay website. These products are:

  • Natural & Synthetic hair extensions / bulk hair (all types)
  • Wigs (all types)
  • Body jewelry / pierced jewelry